Centific drives digital transformation for the premier global platform for secure online payments

Centific, along with a trusted partner, modernized the client’s global payment infrastructure and elevated their customer experience with AI-driven solutions. Facing an urgent need to handle soaring data demands and improve operational scalability, the client turned to Centific to build a modern, customer-centric infrastructure that fostered efficiency and innovation.

The client needed to navigate a series of complex hurdles to improve operations

The client confronted multiple challenges that demanded expertise across cloud infrastructure, data management, and AI integration. These obstacles highlighted the need for a forward-thinking solution capable of modernizing both core systems and customer service capabilities, while enhancing scalability, security, and cost-effectiveness.

The client needed to adapt its legacy infrastructure to support cloud scalability

The client’s on-premises infrastructure wasn’t able to match pace with a rising data load. It needed to transition to the cloud and ensure that the new system was not only scalable but also resilient and secure. But migrating large volumes of data without disrupting ongoing operations or sacrificing system performance proved to be challenging.

The client sought to elevate customer experiences through AI-driven solutions

In parallel with cloud migration, the client identified an opportunity to enhance its existing customer support capabilities by integrating AI-driven solutions. This transformation aimed at improving customer engagement by implementing chatbots and intelligent data search tools. The challenge here was ensuring that the new AI systems integrated seamlessly with existing frameworks while providing tangible and measurable improvements in service quality.

Centific enabled a tailored, AI-driven transformation for the client’s infrastructure

Centific delivered an end-to-end solution designed to address the client’s infrastructure, u, AI-driven technologies, and data modernization, Centific tackled immediate challenges while laying the foundation for sustained growth and operational excellence.

Centific architected a scalable and secure cloud infrastructure on Google Cloud

Centific designed and implemented a robust cloud infrastructure for the client using Google Cloud Platform (GCP). The use of GCP enabled Centific to migrate large volumes of data to the cloud, facilitating the client’s future scalability and optimizing performance. Centific also deployed crucial microservices onto GCP’s cloud-native platform, enhancing system compatibility and performance while providing ongoing stability and support.

Centific infused AI into customer service, creating a next-gen support ecosystem

To improve customer service, Centific implemented efficient extract, transform, load (ETL) pipelines, enabling seamless data integration for AI applications. Developing AI-driven chatbots and intelligent search tools helped to provide real-time, context-aware responses, transforming customer interactions. Centific also deployed an intuitive search hub, empowering support teams with quick access to crucial data, significantly enhancing speed and accuracy in resolving queries.

The client achieved scalable, resilient, and cost-effective infrastructure

Centific’s strategic intervention modernized the client’s technology ecosystem, delivering both operational resilience and smart customer service solutions. With AI-driven tools and reengineered systems, the client now operates on a foundation built for continuous transformation.

• 900TB of data and key microservices were successfully migrated to the cloud, enhancing scalability and future-proofing infrastructure.

• 30% reduction in operational costs improved resource utilization and boosted overall operational efficiency.

• Centific integrated AI-powered solutions, streamlining customer service operations for faster, more accurate data retrieval.

Centific secured the client’s competitive edge in the fintech industry

Centific’s holistic approach, powered by its frontier AI data foundry platform, guided the client through a seamless cloud migration and AI-driven transformation. Together, Centific and the client created an AI-enhanced global infrastructure that not only meets current demands but is also well positioned for future growth and innovation, helping the client stay at the forefront of the fintech industry.