Case studies

Case studies

Case studies

Case studies

Read how Centific’s frontier AI data foundry platform is empowering businesses to achieve remarkable results with AI.

A close-up of a woman holding a smartphone.
A close-up of a woman holding a smartphone.

Global leader in smartphones, tablets, and music

Supervised fine-tuning

Domain expertise

Data curation

Foundational models

Centific partnered with a global music streaming platform to streamline localization and expand reach. Using Centific’s AI-infused solutions, the client tripled translation output while maintaining cultural accuracy and reducing costs.

Challenge

The client required vast amounts of high-quality, human-generated data across multiple languages—each adhering to stringent quality standards.

Solution

Centific’s platform streamlined and enhanced the client’s process automation, enabling the rapid acquisition and integration of domain-certified human expertise.

Results

By deploying various features of Centific’s platform, the client improved the quality and usability of its GenAI training data, providing greater flexibility and control.

A tall building with large windows, displaying the Microsoft logo against a cloudy sky.
A tall building with large windows, displaying the Microsoft logo against a cloudy sky.

Microsoft

Domain expertise

Multi-turn red teaming

Semi-automated harm grading

Safe AI governance

Centific’s platform enabled the systematic measurement and ranking of harm within multiple versions of the client’s foundational models while tracking model iterations and parameters.

Challenge

Microsoft required a systematic method for measuring and ranking responses by level of harm across foundational model iterations and parameters.

Solution

Centific’s platform provided customized tracking interfaces, certification and training processes, and policy-aligned taxonomies to enhance safety.

Results

The project resulted in substantial improvements in the safety and reliability of Microsoft’s GenAI models and applications.

A drone delivers a cardboard package, flying over a suburban area.
A drone delivers a cardboard package, flying over a suburban area.

World’s largest ecommerce company

RAG pipelines

Safe AI governance

RLHF

Supervised fine-tuning

LLM

Centific helped build an AI-powered ecommerce chatbot capable of helping customers save time and make more-informed decisions through natural language queries.

20

k

conversations of five turns or more

700

+

certified SMEs recruited in two weeks

16

markets served

Challenge

The client needed an LLM to enable customers to compare and find products, receive recommendations, and ask questions in natural language.

Solution

Centific supported the client's data science team in implementing multi-turn conversation capabilities, prompt/response authoring processes, RLHF, and more.

Results

The refined version of the chatbot's model made for a friendly expert shopping assistant with an expanded knowledge of the client's products and customers.

Worker at a home improvement store
Worker at a home improvement store

The world’s largest home improvement retailer

Chatbot

Home improvement

Retail

Shoppability

Ecommerce

Centific and Google Cloud transformed the client’s customer experience by developing a GenAI-powered tool that provides AI-driven assistance for home improvement projects.

24/7

availability for customer assistance

Challenge

The client needed AI-driven solutions to scale customer service, improve chatbot response accuracy, and handle growing data demands.

Solution

Centific and GCP trained the client’s GenAI chatbot, using AI, ML, and HITL frameworks to create a scalable, secure, and intelligent customer support system.

Results

Now live on millions of product pages, the chatbot offers enhanced response accuracy, security, and customer satisfaction—with ongoing model improvements.

Woman listening to music.
Woman listening to music.

Global music streaming platform

AI-driven localization

Contextualization

RLHF

LLM

Centific’s AI expertise helped a global music streaming platform scale its localization efforts, tripling translation volume while maintaining cultural relevance and reducing costs.

3

X

increase in translation output

Challenge

The client needed to scale its content localization across multiple languages while ensuring cultural sensitivity, particularly for listener engagement content like polls.

Solution

Centific introduced an LLM for direct translation, evolving beyond traditional machine translation. Human reviewers enhanced accuracy and cultural relevance.

Results

The client saw increased cultural relevance and improved listener engagement through more accurate content localization—while reducing costs and accelerating time to market.

A row of stacked shopping carts with blue handles is arrnaged neatly under natural sunlight.
A row of stacked shopping carts with blue handles is arrnaged neatly under natural sunlight.

World's largest retailer

Data curation

Data labeling

Process semi-automation

Ecommerce AI

Centific’s platform improved the accuracy of the client’s product categorization by curating extensive AI training dataset, using local domain-certified resources and advanced quality control methods.

2.5

M

annotations completed

96

%

average quality score

99

%

tagging rate for products

Challenge

Due to the volume of foreign imports entering the target market, the client needed to enhance its AI models for categorizing new and existing products.

Solution

Centific’s platform streamlined the curation of the necessary training data using a managed crowd, with all resources hired and certified within the target region.

Results

Approximately 2.5 million annotations were produced and vetted within nine months, significantly improving the client’s product categorization capabilities.

Man using a smartwatch to measure bpm.
Man using a smartwatch to measure bpm.

World’s largest software maker

Healthcare AI

AI regulation

Data annotation

Safe AI

Responsible AI

Centific Flow helped the client deploy compliant, AI-ready data solutions that enabled secure, large-scale healthcare projects across Europe.

Challenge

The client needed to deploy healthcare AI solutions without compromising data privacy while navigating complex regulatory compliance situations across multiple markets.

Solution

Centific delivered a secure, scalable, end-to-end data services framework tailored for healthcare, integrating custom tools and multilingual medical annotation solutions.

Results

The client accelerated AI deployments across Europe, launching compliant healthcare projects and strengthening its position in the life sciences market.

A person wearing a beanie and an orange vest examines pipes on a shelf in a DIY hardware store.
A person wearing a beanie and an orange vest examines pipes on a shelf in a DIY hardware store.

Leading home improvement retailer

Computer vision

Inventory shrinkage reduction

Real-time inventory monitoring

Loss prevention

Centific's platform empowered the client to reduce inventory shrinkage and enhance loss prevention through the deployment of an advanced computer vision solution.

175

stores participated

$180

M

shrinkage reduction per year

75

labor hours saved per week

Challenge

Inventory shrinkage at the point of sale was a $300M problem. The client needed a way to recognize, define, and reduce how and where that shrink happens.

Solution

Centific’s platform enabled the integration of one IP camera per checkout lane, using NVIDIA edge computing for real-time communications, with minimal training required.

Results

Automated early detection of potential inventory shrinkage during transactions resulted in reduced inventory loss and substantial savings.

3d googles
3d googles

Leading provider of virtualization software

AI-driven localization

Terminology extraction

HITL

Multilingual AI

Multimodal AI

Centific Flow enabled localization workflow automation, transforming the client’s localization with advanced, easy-to-use AI-driven solutions.

80

%

reduction in manual labor requirements

8

X

faster glossary delivery 

95

%

regional adaptation accuracy

Challenge

The client needed a faster, more scalable, and more consistent way to manage terminology across 60 million multilingual words for global releases.

Solution

Centific used Flow’s AI-powered term mining, expert validation, and regional adaptation workflows to automate and standardize multilingual terminology management at scale.

Results

The client reduced manual effort, improved translation quality, accelerated glossary turnaround, and achieved substantial improvements in regional adaptation accuracy.

Image of a church.
Image of a church.

Global faith-based organization

AI voice generation

AI-driven localization

Multilingual AI

Cultural AI

AI in religion

Centific partnered with a global faith-based organization to create a culturally accurate, AI-driven voice localization platform supporting more than 180 language combinations.

180

+

language combinations 

500

+

sacred phrases localized in the initial pilot

Challenge

The client needed culturally precise, scalable AI voice solutions to preserve sacred expression across more than 180 languages combinations and diverse dialects.

Solution

Centific introduced Flow, an AI-powered platform combining human validation and scalable automation, for culturally accurate AI voice data localization.

Results

Flow enabled validated pronunciation of more than 500 sacred terms, future-proofed global voice initiatives, and strengthened trust through cultural collaboration.

Computers
Computers

Global design and engineering software company

Video localization

GenAI

Automation

HITL

Media content operations

Centific enabled the deployment of an AI-powered, flexible video localization workflow that accelerated turnaround and laid the foundation for scalable AI-driven content operations.

Challenge

Manual video localization workflows created production bottlenecks, slowing delivery timelines and limiting the ability to scale multilingual content.

Solution

Centific deployed Flow in an AI-powered localization pipeline with automation, HITL validation, and seamless TMS integration.

Results

Turnaround times dropped, manual efforts decreased, and internal teams began scaling the solution across new programs, fueling wider AI adoption.

Smartphone
Smartphone

World’s second largest smartphone manufacturer

Speech technology

Data labeling

Data curation

Domain expertise

AI in healthcare

Centific’s platform helped advanced speech technology for global businesses by collecting multilingual data, transcribing millions of hours, and implementing efficient quality-controlled processes.

15

K+

multilingual voice samples collected

4

M+

hours of audio annotated

1.4

M+

hours of medical data transcribed

Challenge

For the client to develop speech technology across industries, accurate multilingual voice data and healthcare-specific transcription would be necessary.

Solution

Centific curated voice data, optimized speech-to-text workflows, recruited skilled transcribers, and provided certified healthcare-specific transcription expertise to improve accuracy.

Results

The client reported improved accuracy, reduced turnaround times, and greater support for multilingual voice applications across entertainment, search, and healthcare.

A shopper selects a ketchup bottle in a grocery store aisle surrounded by consumer packaged goods.
A shopper selects a ketchup bottle in a grocery store aisle surrounded by consumer packaged goods.

Global consumer packaged goods company

Digital transformation

Infrastructure cost reduction

Cloud migration

Platform modernization

Centific’s platform reduced data infrastructure costs through cloud migration and financial platform modernization, accelerating digital transformation from SAP HANA to Azure SQL.

50

%

increase in speed

20

%

reduction in infrastructure costs

Challenge

Existing architecture limitations, such as poor scalability, lack of agility, and high maintenance costs, were restricting growth and straining resources.

Solution

Centific’s platform modernized the client’s infrastructure through a containerized, microservices architecture, built with reliability and efficiency at its core.

Results

These improvements empowered the client to enhance productivity, accelerate UI rollouts, and improve scalability and reliability.

A hand holds a smartphone at night, displaying a map and ETA for a ride-sharing service, with colorful city lights blurred in the background.
A hand holds a smartphone at night, displaying a map and ETA for a ride-sharing service, with colorful city lights blurred in the background.

Innovative ridesharing and mobility platform

Global talent sourcing

LLM

Supervised fine-tuning

Data labeling

Data curation

Centific employed a platform-driven approach to source, train, and certify a global talent pipeline, accelerating AI development and business growth with reliable human expertise.

100

SMEs per locale in 8 countries

10

k+

answers generated

1.5

k+

hours worked

Challenge

The client needed to meet strict project demands for high-quality, quick-turnaround prompt authoring and grading tasks for LLM fine-tuning.

Solution

Centific’s platform enabled the onboarding of a global team of more than 700 subject matter experts (SMEs), helping to ensure efficient and scalable operations.

Results

These curated and rigorously certified SMEs delivered thousands of prompt-response pairs for LLM fine-tuning, supporting nine different languages.

A delivery worker loads cardboard boxes into the back of a brown truck.
A delivery worker loads cardboard boxes into the back of a brown truck.

Global leader in logistics and package delivery

Application modernization

Data modernization

Brokerage operations support

Centific’s platform enabled end-to-end implementation for application and data modernization, extending a brokerage operations support system to a new region.

$300

K

saved in one country’s ACR

Challenge

The client needed a well-connected partner to extend its existing brokerage operations support system to the APAC region.

Solution

Centific’s platform enabled the modernization of systems and data across four APAC countries, providing around-the-clock operational support.

Results

These improvements reduced cloud consumption costs within each country while accelerating data sourcing and insight delivery.

Two large trucks drive across a bridge at sunset, with lush green fields and trees in the background.
Two large trucks drive across a bridge at sunset, with lush green fields and trees in the background.

Leading enterprise transportation management system provider

Digital resource optimization

Data organization

Application modernization

Centific’s platform enhanced data organization and tracking within the client’s existing system to efficiently and effectively match resources with user needs.

Challenge

The client needed to share access to information between internal and external applications to better manage transport experiences.

Solution

Centific’s platform streamlined the development of three complex “objects” to articulate and describe dedicated lines of business for major customers in the US.

Results

These improvements provided a single source of truth for data tracking, reducing inefficiencies in creating and maintaining complex asset details.

The Golden Gate Bridge is illuminated with streaks of car lights set against a vibrant purple-pink sky.
The Golden Gate Bridge is illuminated with streaks of car lights set against a vibrant purple-pink sky.

Leading developer of GenAI hardware and software

Domain expertise

Multi-turn red teaming

Semi-automated harm grading

Safe AI governance

Centific’s platform enhanced strict adherence to safety and governance policies for a leading AI assistant's foundational model through prompt authoring and multi-turn red teaming.

12

domains unified

Challenge

The client needed to enhance the safety and reliability of the AI assistant’s foundational model to comply with safety and governance policies.

Solution

Centific’s platform streamlined the

assembly of a team of linguistic specialists, development of a customized task interface, and curation of a set of policy-aligned taxonomies.

Results

The client reported significant improvements in the safety and reliability of the AI assistant’s capabilities, along with a deeper understanding of potential harms.

A man holds a smartphone on one hand and a credit card on the other hand.
A man holds a smartphone on one hand and a credit card on the other hand.

Premier global platform for secure online payments

Data modernization

Digital transformation

Cloud migration

GenAI

Centific’s platform modernized the client’s infrastructure, enabling scalable, AI-driven customer support and advanced data management through strategic cloud migration and innovative technology integration.

900

TB

of data and microservices migrated

30

%

reduction in operational costs with GCP

Challenge

To meet growing global transaction demands, the client needed a scalable infrastructure, improved data management, and enhanced customer service AI.

Solution

Centific partnered with Google Cloud to migrate core systems, deploy AI-driven customer support tools, and establish efficient and scalable data solutions.

Results

The transformation resulted in cost reduction, improved service response times, and enhanced scalability, positioning the client for greater future growth.

A man with a yellow hoodie and headphones listening to music under the sunlight.
A man with a yellow hoodie and headphones listening to music under the sunlight.

Innovative music streaming platform

AI-driven localization

Contextualization

RLHF

LLM

Centific partnered with a global music streaming platform to streamline localization and expand reach. Using Centific’s AI-infused solutions, the client tripled translation output while maintaining cultural accuracy and reducing costs.

3

X

increase in translation output

Challenge

The client needed to scale its content localization across multiple languages while ensuring cultural sensitivity, particularly for listener engagement content like polls.

Solution

Centific introduced an LLM for direct translation, evolving beyond traditional machine translation. Human reviewers enhanced accuracy and cultural relevance.

Results

The client saw increased cultural relevance and improved listener engagement through more accurate content localization—while reducing costs and accelerating time to market.

Shape the future with us

Take the next step in your career.

Shape the future with us

Take the next step in your career.

Shape the future with us

Take the next step in your career.

Shape the future with us

Take the next step in your career.